Pragmatic Solutions for Our Customers
Pragmatic Solutions
Collence believes that organizations need to use technology in a fundamentally different way to improve their business operations. Therefore, Collence focuses the deployment of technology on the primary goal of winning, serving and retaining customers and improving processes and people. This is how information technology transforms into business technology that creates lasting value.
Collence helps customers make that transition with pragmatic solutions that align with customer needs and pay close attention to end users. It also strives for customer-side knowledge assurance to promote independence.
Ease of Use, Functionality and Licensing
Tamara Krijbolder, managing partner of Collence, explains the partnership with ISOPlanner™: “Our customers need solutions for complexity, documentation management, control and insight in information security. Many customers struggle with knowledge loss due to staff turnover and the need for certification.
After thorough market research, we selected ISOPlanner™ because of its ease of use, extensive functionality, integration capabilities with Microsoft 365, and value for money.
Cost Structure meets Client Needs
Tamara explains further, “ISOPlanner™ is a clear and user-friendly tool, with templates that allow a quick start and integration options with existing processes. The cost structure also fits well with diverse customer needs. We have SME, SME-plus and even enterprise customers who all have different needs.
With ISOPlanner™ quick communication and flexibility, we can easily respond to those specific customer needs. That accessibility and flexibility contribute to the overall satisfaction of our customers.That’s why we have mainly been advising ISOPlanner™ lately. Because ISOPlanner™ best matches these different issues. There is a lot available on the market, but ISOPlanner™ stands apart when it comes to functionality and pricing.”
Collaboration with a Human Connection
So the way ISOPlanner™ works together with Collence is important when recommending an ISMS solution to clients. Tamara explains: “We get to take a look behind the scenes at many different customers businesses. If we notice an issue with several customers, we report it back to ISOPlanner™. And they really do something about it. I also think the human connection is very important when cooperating, and that certainly is the case with the ISOPlanner™ team.”
User-Friendly
The enthusiasm among Collence customers to start ISO certification varies. Tamara explains, “Some customers are eager to certify, while others experience it as an obligation. Especially for the latter category, the speed of the implementation process with ISOPlanner™ in combination with the sample documentation is an important reason for choosing this solution.
Our customers tell us that ISOPlanner™ is appreciated for its user-friendliness, which reduces frustration and makes the work accessible. All of this contributes to a positive perception among our customers and makes this a very effective collaboration.”
