Case Level Software
Level Software is a young company, which with the application LEVEL offers local governments a total solution for all work within the framework of the WOZ Act and for levying and collecting municipal taxes. The company currently has about 45 permanent employees.
In order to participate in tenders within the field in which Level Software operates, ISO 27001 certification is necessary because of information security, among other things.
Tanja de Haan, information security officer at Level, has been working with ISOPlanner on the process of achieving this ISO certification since June 2022.
Level Software had the documentation for the certification in order and was ready for the audit, but the information was not optimally digitized. Tanja worked mostly with Excel sheets and checklists, where entering and checking all the tasks was time consuming.
Who could help us so we could do it ourselves?
Word of mouth put Level Software in touch with ISOPlanner and it turned out to be a hit. After a Teams session, in which Ivar van Duuren of REDLAB explained the possibilities of ISOPlanner, Tanja started the implementation. The audit will take place at the end of October 2022.
Level Software is very pleased with ISOPlanner: it maps out what you do, how you monitor and execute it. Getting started with ISOPlanner went smoothly. The filling process is very user-friendly: you choose which filling you want, ISOPlanner prepares it for you, after which measures and risks are immediately visible. Manual input is no longer necessary, which saves a lot of time and prevents errors.
ISOPlanner also shows the relationship between measures, risks, tasks, policy, objectives and (annual) plans. Everything is linked; ISOPlanner provides these links ready-to-use. An auditor also sees the whole picture immediately, without having to search through bulky Excel sheets.
After obtaining the ISO 27001 certification, Level Software and ISOPlanner want to proceed immediately with preparations for ISAE 3402 certification. So a great new job to work on together is just around the corner.
I often worked with Excel sheets and checklists, where entering and checking all tasks was time-consuming. We are very satisfied with ISOPlanner: it maps out what you do, how you monitor and execute it. For us it is the Ferrari of information security management systems!
Solutions within 24 hours
Level Software agreed with Ivar, that problems with ISOPlanner will always be solved within 24 hours. Ivar has kept his word, you can rely on him. ISOPlanner employees are easy to deal with, approachable and flexible in their support.
The support app in ISOPlanner works great. With it, you send a screenshot explaining your problem. Within five minutes you receive an email, which includes the expected resolution time. For example, when Tanja couldn’t figure out how to link two items, Ivar let her watch the solution via Teams and sent a video explaining it.
Tanja recommends Ivar provide implementation training for new users of ISOPlanner, which includes providing a manual. A meeting where you spar with other users about how ISOPlanner works and how to use it optimally can also be a valuable addition to the offering.
In summary, Tanja calls ISOPlanner the Ferrari among information security management systems.